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Canon Scanner 4200F; OS Windows 7 (64) Downloaded, from Canon site, the CanoScan toolbox AND the 64 bit driver. Both installed correctly and are recognized by the system.

When I tried to scan, using the toolbox, the Scanner lamp goes on but the scan will not initiate and the error 'Cannot communicate with the scanner - check cable and connection.' Changed USB ports - same msg. Reloaded drivers - same msg. Canon help claims that the problem is that the OS is 'blocking the Communication' Q: If this is true how do I unblock?

Actually, the oprating system cannot block the scanner by system area. This issue can occur by incompatible driver or damaged hardware. I suggest you perform the following steps to troubleshoot the issue. Unplug the Scanner and plug it on another machine for a test. Does it work fine on another machine?

Uninstall all printer drivers and Scanner drivers on the machine, and then reinstall the Scanner driver for Windows 7 64bit again. Uas matematika kelas 2. For your reference, please download the driver from the link below: Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

If the issue persists, please upload the picture to Skydrive () and share the link to me for research. Thanks, Novak. THANKS FOR THE SUGGESTIONS The scanner does scan on another system running Vista. Downloaded the pgm from your link, Lamp comes on, no scan - msg 'communication Problem' TWAIN data transfer error.

Removed USB cable, deleted Toolbox and Driver, Reinstalled, plugged up the USB Msg says driver loaded and is OK. Lamp on - no scan. Did the same thing but before downloading driver restarted system W/O services and startup. Driver installed and was 'OK' Lamp on - no scan. Love to 'Upload the Picture to Skydrive' but haven't a clue as to what picture is being referred to. Thanks again, Gene N.

First, I would like to confirm the following questions: 1. Is there an exclamation mark or question mark in Device Manager after plugging the scanner? If so, please let me know. Which software is used on the machine to scan file, the built-in application or Canon software? When trying to use the application to scan, is there any error information? At this stage, please download the Canon software and install it for a test. Then, please use the Canon application to scan file again.

If there is any error message, please upload it for research. Meanwhile, please access the following folder and upload the setupapi.dev.log file. C: Windows inf setupapi.dev.log Hope this helps. There are no marks of any kind next to any item in the device Manager after plugging in the Scanner. The Canon Scanning software has always been used. The error message alwaws comes after the scanner fails to initiate the scan.

The error message appears in a window with the title From ScanGuard CS 'Cannot communicate with scanner. Cable may be disconnected or Scanner turned off.

Check status. Scanner driver will be closed.' Under this message in a second window is another that says ' TWAIN data transfer error.' Downloaded the Canon Software from your suggested site - It is identical to that on the computer. Initiated scan using 'CanoScan' selected 'Copy' (also used 'File' for a second try) As before we get a pop-up Window saying 'scanning in progress do not open lid.' Lamp lights then after ~2 min error message as in 2 above appears. Two questions: A.

Where or what is the 'Built-in Application'? How or where do I go to upload a 5K.DEV.LOG file? Another piece of info. Onthe 'Devices and Printers' panel, the CanoScan appears BUT when clicked on an Exclamation point message appears saying:! You need a WIA driver to use this device. Please install it from the Installation CD or manufacturer's website and try again. Didn't we go through this with the downloads?

It sounds to me like one of two things happening: Either; A) You have TWAIN drivers installed and are initiating scans with a WIA only software- or B) reverse of above. Have you tried initiating scans through any other image editing software? I had a similar problem with a Canoscan Lide60 scanner and both canon scanning software and Photoshopx64. Both programs use Windows Image Aquistition (WIA) but the scanner communicates only through TWAIN. Had to scan only to 32 bit software that will accept TWAIN communication to use the scanner.